Technical Support Specialist

3 weeks ago


Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time

The Northgate Trading Inc. is seeking a skilled User Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Provide guidance and training to users on various software applications and systems.
  • Collaborate with the IT team to identify and implement solutions to recurring technical issues.
  • Participate in the development and maintenance of technical documentation and knowledge base articles.
  • Ensure that all technical support activities are conducted in accordance with company policies and procedures.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer systems, software applications, and network infrastructure.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluency in English.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a talented team of professionals.


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