Technical Support Specialist
4 weeks ago
The Northgate Trading Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your primary goal will be to identify and resolve technical issues in a timely and efficient manner.
Key Responsibilities:- Respond to user inquiries and provide technical support via phone, email, or in-person
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- 1 year to less than 2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet tight deadlines
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Fluency in English
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
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Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full timeThe Northgate Trading Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your duties will include consulting user guides, technical manuals, and other documents to research and implement...
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