Senior Customer Service Leadership Position
7 days ago
The National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.
Job DescriptionWe are seeking an experienced Sales and Service Manager to join our team. As a leader in customer service, you will be responsible for supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally.
You will play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day. Your key responsibilities will include:
- Guiding and coaching the team of representatives in identifying clients' financial needs
- Making sure the team promotes the Bank's products and services and refers clients to the right resource
- Supporting your team of representatives in achieving their objectives
- Ensuring the branch's operational activities are carried out efficiently
- Building loyalty by maintaining close relationships with clients and offering them quality service
To be successful in this role, you will need:
- A college diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
- Mutual Fund Representative license -an asset
- Experience in personnel management and coaching
- Experience in business development and customer service
- Knowledge of financial products and services
In addition to competitive compensation, we offer a wide range of flexible benefits to help promote your wellbeing and that of your family. Some of these benefits include:
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
We foster a positive employee experience through dynamic work environments and cutting-edge collaboration tools. We actively listen to employees' ideas and encourage regular feedback and ongoing communication. Whether through surveys or programs, we value open dialogue and continuous improvement.
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