Senior Customer Service Leadership Position

7 days ago


Lévis, Quebec, Canada National Bank Full time
Company Overview

The National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Job Description

We are seeking an experienced Sales and Service Manager to join our team. As a leader in customer service, you will be responsible for supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally.

You will play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day. Your key responsibilities will include:

  • Guiding and coaching the team of representatives in identifying clients' financial needs
  • Making sure the team promotes the Bank's products and services and refers clients to the right resource
  • Supporting your team of representatives in achieving their objectives
  • Ensuring the branch's operational activities are carried out efficiently
  • Building loyalty by maintaining close relationships with clients and offering them quality service
Required Skills and Qualifications

To be successful in this role, you will need:

  • A college diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
  • Mutual Fund Representative license -an asset
  • Experience in personnel management and coaching
  • Experience in business development and customer service
  • Knowledge of financial products and services
Benefits

In addition to competitive compensation, we offer a wide range of flexible benefits to help promote your wellbeing and that of your family. Some of these benefits include:

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
Our Dynamic Work Environment

We foster a positive employee experience through dynamic work environments and cutting-edge collaboration tools. We actively listen to employees' ideas and encourage regular feedback and ongoing communication. Whether through surveys or programs, we value open dialogue and continuous improvement.



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