Bilingual Customer Service Associate

2 weeks ago


Lévis, Quebec, Canada Experis Canada Full time
Are you passionate about delivering exceptional customer service and solving complex inquiries? We're looking for two Bilingual Customer Support Specialists to join our team. This fully remote role is perfect for someone with strong communication skills, technical aptitude, and the ability to navigate multiple systems efficiently.
Provide professional customer service via phone, email, and virtual channels
Interpret and validate sales and customer service requests, ensuring accuracy in order processing
Manage customer accounts, resolve escalations, and support large-scale projects
Analyze and recommend solutions for complex service, contract, order, and billing inquiries
Identify opportunities to enhance the customer experience, including up-selling or expanding product offerings

2-5 years of experience, including 2 years in customer service
Experience working in the healthcare or medical field
Digital/technical aptitude
Empathy, especially when assisting older adults
Fully Remote – Work from anywhere in Canada
Flexible Schedule – 8-hour shifts between 8 AM - 8 PM ET (Mon-Fri)

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