Diverse Financial Service Representative
2 weeks ago
About Vancity
Vancity is a member-owned credit union built on the principles of inclusion and social justice. Our relentless commitment to our values has helped us challenge the status quo and break down barriers since our inception in 1946. We have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans, and we are pursuing strategies on Indigenous banking and improving the financial resilience of our members.
We are the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. If you're interested in joining our team of 2,700 diverse individuals and accessing competitive rewards and benefits, then this opportunity may be for you.
As a Financial Services Representative, you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills, you will be the trusted advisor for members who value the branch experience.
This is a part-time, 11-month contract located at Victoria Drive Community Branch (Branch 2) and reports directly to the Assistant Branch Manager. A typical day would involve:
- Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
- Identifying and assessing member/prospect needs to provide appropriate products, services, and referrals.
- Applying branch service standards, policies, procedures, and controls to meet compliance requirements and mitigate risk.
- Fully leveraging and utilizing technical systems available so that the service experience for the member is efficient and seamless.
You will need:
- A High School Diploma and/or equivalent.
- Working experience interacting with people and businesses in a professional capacity with excellent customer service skills.
- Problem-solving skills.
To succeed in this role, you should be:
- A problem solver – You have an analytical mind and can multi-task to come up with solutions.
- Tech-savvy – People often say you're a quick learner and great with technology & systems.
- A great communicator – You find it easy to get to know others and have great conversations.
- Ready for a challenge – You have a positive attitude and are able to work in a fast-paced changing environment.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
The estimated salary range for this role is $23.97 to $30.90 per hour.
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