Financial Services Representative

2 weeks ago


Vancouver, British Columbia, Canada Webster Bank Full time

About Webster Bank

At Webster Bank, our focus is on putting people first and doing what we can to help individuals, families, businesses, and our colleagues achieve their financial goals. Founded in 1935, we remain passionate about serving our clients and supporting our communities.

Compensation and Benefits

The estimated salary range for this position is $45,000 to $65,000 per year, with opportunities for incentive compensation. Additionally, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Description

The Associate Relationship Banker role provides services for Banking Center customers and assists the team in achieving sales, service, and operation goals based on Webster's Strategic Guidelines. This includes processing customer-related financial transactions, using excellent communication and active listening skills to learn about customers' financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service.

Key Responsibilities:

  • Respond to customers' needs in an accurate and timely fashion
  • Evaluate customers' needs and offer appropriate financial products and services through needs-based conversations
  • Perform routine teller transactions like deposits, withdrawals, check cashing, loan payments, and other transactions
  • Achieve/exceed individual and team goals in sales, service, and operations
  • Maintain compliance with Federal and State regulations as well as bank policies and procedures

Requirements and Qualifications

To be successful in this role, you should have:

  • A high school diploma or GED
  • Cash handling and customer service experience (6 months-2 years)
  • Needs-based sales experience and banking experience preferred
  • The ability to work a flexible and/or rotating schedule, including Saturdays, Sundays, and extended hours
  • A self-starter mindset and strong motivation
  • Working knowledge of all products and services
  • Demonstrated strong customer service skills and the ability to support teamwork


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