Customer Service Financial Representative
6 days ago
At Webster Bank, our focus has always been to put people first - doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals.
About the RoleWe are seeking a highly motivated Customer Service Financial Representative to join our team. This role will provide services for Banking Center customers and assist the team in achieving sales, service, and operation goals based on Webster's Strategic Guidelines.
The estimated salary for this position is $45,000-$60,000 per year, depending on experience.
Key Responsibilities- Respond to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
- Evaluate clients' needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
- Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
- Achieve/exceed both individual and team goals in sales, service, and operations.
- Maintain compliance with Federal and State regulations as well as bank policies and procedures.
- High School Diploma or GED is required, candidates with advanced degrees (Associates and/or Bachelor's) preferred.
- 6 months - 2 years job experience cash handling and customer service experience; needs-based sales experience and banking experience preferred.
- Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.
- Self-starter and highly motivated.
- Working knowledge of all products and services.
- Keeps current with all systems used for branch transaction processing.
- Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
Webster Bank is an equal opportunity employer committed to diversity and inclusion. We are proud to be a leader in serving our communities and supporting our employees' career development opportunities.
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