Mining Technical Support Manager

4 weeks ago


Acheson, Canada WAJAX Full time

The Opportunity

As a key member of the Wajax team, you will lead all technical support to external and internal customers, driving continuous improvement and total cost of ownership (TCO) reduction initiatives. You will be responsible for the Mining Rebuilt center, regional Parts and service business, and the National Mining project team.

The Role

  • Develop and implement a consistent reliability and technical support process to ensure customer technical meetings are beneficial and drive continuous improvement in product problem resolution, engineered upgrades, and OEM support.
  • Manage and report any changes, delays, technical, legal, or commercial issues that may develop during projects.
  • Support project supervisors as required during builds and manage the procurement of auxiliary/support equipment and suppliers as needed.
  • Responsible for supporting the business of Parts & Service sales to customers, managing sales and ensuring profit margin targets are met.
  • Identify issues and work with co-workers to resolve them in a timely manner.
  • Provide training and support for all Parts & Service technicians and supervisors.
  • Manage branch personnel performance, safety, training, and customer service.

The Candidate

We are seeking a highly experienced professional with a strong background in mining equipment maintenance, repair, and assembly. The ideal candidate will have a degree in Mechanical, Electrical, or Mining Engineering or HET with management experience.

The Company

Wajax is a leading industrial products and solutions provider that has been innovating to serve Canadian industry for over 160 years. We work in a range of industries, including energy and renewables, food and beverage, construction, and more. Our team is passionate about making a difference and driving Canadian industry forward.

We offer a total compensation package that includes competitive pay, comprehensive benefits, learning and development, and unique additional perks. Highlights include:

  • Competitive health and dental benefits with no waiting period for eligibility.
  • Wajax-led e-learning and product training through industry-leading manufacturers.
  • Exclusive discounts with a variety of manufacturers and service providers.
  • Recognition program with points earned for merchandise or gift certificates, plus cash awards.
  • Flexible work arrangements.
  • Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business.



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