Mining Technical Support Director

2 weeks ago


Acheson, Canada WAJAX Full time

The Opportunity


We are seeking a seasoned professional to lead our mining technical support operations, ensuring seamless interactions with external and internal customers, and driving continuous improvement and cost reduction initiatives.


The Role



  • Develop and implement a reliability and technical support process, fostering a culture of safety and adherence to regulatory and customer requirements.
  • Provide strategic leadership to the technical team, overseeing workload assignment, training, and performance management to drive operational excellence.
  • Collaborate with OEMs to address product problems, promote continuous improvement, and optimize technical support processes.
  • Manage project builds and major outages, ensuring scope, customer requirements, and terms are met.
  • Oversee Parts & Service sales, ensuring profit margin targets are achieved, and inventory levels meet customer demand.
  • Develop and execute training programs for Parts & Service technicians and supervisors, promoting knowledge sharing and best practices.
  • Manage branch personnel performance, safety, training, and customer service, ensuring alignment with Wajax's values and policies.
  • Facilitate effective communication with customers, suppliers, and internal stakeholders to drive service excellence and customer satisfaction.

The Candidate


We are looking for a candidate with a strong background in mechanical, electrical, or mining engineering, or equivalent experience in maintenance, repair, and assembly. The ideal candidate will possess 10+ years of experience in mining equipment maintenance, with expertise in reliability engineering, project management, and computer literacy.


The Company


Wajax, a leading industrial products and solutions provider, offers a comprehensive compensation package, including competitive pay, benefits, learning and development opportunities, and unique perks. Join our inclusive and diverse team, dedicated to innovation and teamwork, and enjoy a total compensation package that includes competitive pay, comprehensive benefits, learning and development, and additional "perks."


Together We Get More Done.



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