Front Desk Representative
3 weeks ago
Job Summary: We are seeking a skilled Front Desk Agent to join our team at Safeway Holdings (Alberta) Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Address customers' complaints or concerns
Requirements:
- Experience an asset
- Dental plan
- Health care plan
- Vision care benefits
- Group insurance benefits
- Other benefits
- Permanent position
- English as the primary language of work
- 30 to 40 hours per week
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