Front Desk Representative

2 weeks ago


Fort McMurray, Canada Safeway Holdings (Alberta) Ltd. Full time

Job Summary: We are seeking a skilled Front Desk Agent to join our team at Safeway Holdings (Alberta) Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Resolve complaints and claims in a professional and courteous manner
  • Process group arrivals and departures, including taking, canceling, and changing room reservations
  • Provide information on hotel facilities and services, as well as points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Clerical duties, including faxing, filing, and photocopying
  • Answer telephone calls and relay messages
  • Contact customers to deliver requested wake-up calls
  • Provide customer service and address customer complaints or concerns

Benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Group insurance benefits

Work Environment: Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional customer service. As a Front Desk Agent, you will be working in a team environment, with a focus on providing a positive and welcoming experience for our guests.



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