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Front Desk Representative

1 month ago


Fort McMurray, Canada Safeway Holdings (Alberta) Ltd. Full time

Job Summary: We are seeking a skilled Front Desk Representative to join our team at Safeway Holdings (Alberta) Ltd. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
  • Address customers' complaints or concerns

Benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Group insurance benefits

Work Environment:

  • Work setting: Hotel, motel, resort
  • Work term: Permanent
  • Work language: English
  • Hours: 30 to 40 hours per week