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Front Desk Representative
1 month ago
Job Summary: We are seeking a skilled Front Desk Representative to join our team at Safeway Holdings (Alberta) Ltd. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges, and receive payments
- Maintain an inventory of vacancies, reservations, and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wake-up calls
- Provide customer service
- Address customers' complaints or concerns
Benefits:
- Dental plan
- Health care plan
- Vision care benefits
- Group insurance benefits
Work Environment:
- Work setting: Hotel, motel, resort
- Work term: Permanent
- Work language: English
- Hours: 30 to 40 hours per week