Reliability Engineering Expert
4 weeks ago
Soho Square Solutions is a leading provider of innovative solutions for businesses, aiming to deliver high-quality services that meet our clients' needs.
Job Title: Site Reliability EngineerWe are seeking a skilled and experienced Site Reliability Engineer to join our team. As a key member of our Application Infrastructure department, you will be responsible for driving reliability engineering, operations, and customer support services for our ServiceNow SaaS implementation.
Estimated Salary: $120,000 per yearThis role offers a competitive salary and a range of benefits, including a comprehensive health insurance package, retirement plan, and generous paid time off.
Key Responsibilities:- Optimize System Reliability:
- Drive improvements to maximize system availability and performance by automating operational tasks, developing tools, managing technical debt, and participating in architecture reviews.
- ServiceNow and Infrastructure Support:
- Troubleshoot ServiceNow issues and related on-premise capabilities in a Linux environment, collaborating to identify root causes and implement lasting improvements.
- Observability and Monitoring:
- Design and deliver solutions for metrics, logging, tracing, and alerting to measure and improve system reliability.
- On-Call Support:
- Participate in a global on-call rotation, ensuring dependability and responsiveness during agreed hours, with time-off in lieu for on-call duties.
- Documentation and Knowledge Sharing:
- Contribute to and maintain thorough documentation of the ServiceNow environment and its dependencies.
- Technical Debt Management:
- Identify and prioritize technical debt impacting client satisfaction and operational efficiency.
- Process Feedback:
- Provide input on policies and procedures to enhance SRE practices, operational efficiency, and system safety.
- ServiceNow Expertise:
- Experience in ServiceNow administration or development (preferred but not mandatory; on-the-job training available).
- Programming Skills:
- Proficiency in at least one programming language (e.g., Python).
- Communication and Collaboration:
- Strong verbal and written communication skills, with the ability to build effective relationships with global teams.
- Problem Solving:
- Ability to respond to technical emergencies, troubleshoot effectively, and implement sustainable solutions.
- Teamwork and Dependability:
- A committed team player with a client-focused approach.
In return for your expertise, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to be part of a talented team that is shaping the future of technology.
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