Reliability Engineer Specialist
3 weeks ago
Soho Square Solutions is seeking a skilled Reliability Engineer Specialist to drive reliability engineering, operations, and customer support services for our ServiceNow SaaS implementation. As a key member of the Application Infrastructure team, you will report to the Site Reliability Engineering & Operations Lead and work closely with a global community of engineers to deliver SRE practices.
The ideal candidate will have experience in optimizing system reliability, troubleshooting ServiceNow issues, and designing solutions for metrics, logging, tracing, and alerting. You will also be responsible for participating in on-call rotations, contributing to documentation, managing technical debt, and providing input on policies and procedures.
We welcome candidates from diverse backgrounds who are passionate about reliability and resilience principles. The successful candidate will have excellent verbal and written communication skills, with the ability to build effective relationships with global teams.
Key Responsibilities:
- Optimize System Reliability:
- Drive improvements to maximize system availability and performance by automating operational tasks, developing tools, managing technical debt, and participating in architecture reviews.
- ServiceNow and Infrastructure Support:
- Troubleshoot ServiceNow issues and related on-premise capabilities in a Linux environment, collaborating to identify root causes and implement lasting improvements.
- Observability and Monitoring:
- Design and deliver solutions for metrics, logging, tracing, and alerting to measure and improve system reliability.
Required Skills:
- Experience in ServiceNow administration or development (preferred but not mandatory).
- Proficiency in at least one programming language (e.g., Python).
- Strong verbal and written communication skills.
- Problem Solving:
- Ability to respond to technical emergencies, troubleshoot effectively, and implement sustainable solutions.
Preferred Skills:
- ServiceNow administration or development experience.
- Familiarity with Linux environments and operational troubleshooting.
- Knowledge of observability tools and techniques (metrics, logging, tracing).
Salary Range: $120,000 - $180,000 per annum
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