Reliability Expert

2 weeks ago


Montreal, Quebec, Canada Soho Square Solutions Full time

Soho Square Solutions is seeking a highly skilled Reliability Expert to drive reliability engineering, operations, and customer support services for our ServiceNow SaaS implementation.

The position involves delivering SRE practices within a global community of engineers, focusing on implementing ServiceNow Software as a Service that supports IT service management and integrates with technologies like chatbots, on-call escalation, incident management, SQL databases, APIs, and web infrastructure.

This role combines development, process improvement, and production-side operational responsibilities, including occasional participation in on-call rotations. We welcome candidates from diverse backgrounds who are passionate about reliability and resilience principles.

Key Responsibilities:

  • Optimize System Reliability: Maximize system availability and performance by automating operational tasks, developing tools, managing technical debt, and participating in architecture reviews.
  • ServiceNow and Infrastructure Support: Troubleshoot ServiceNow issues and related on-premise capabilities in a Linux environment, collaborating to identify root causes and implement lasting improvements.
  • Observability and Monitoring: Design and deliver solutions for metrics, logging, tracing, and alerting to measure and improve system reliability.
  • On-Call Support: Participate in a global on-call rotation, ensuring dependability and responsiveness during agreed hours, with time-off in lieu for on-call duties.
  • Documentation and Knowledge Sharing: Contribute to and maintain thorough documentation of the ServiceNow environment and its dependencies.
  • Technical Debt Management: Identify and prioritize technical debt impacting client satisfaction and operational efficiency.
  • Process Feedback: Provide input on policies and procedures to enhance SRE practices, operational efficiency, and system safety.

We offer a competitive salary of $120,000 per year, commensurate with experience, along with benefits such as health insurance, retirement plans, and paid time off. If you're passionate about reliability and resilience, we encourage you to apply for this exciting opportunity.



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