Cloud Platform Reliability Expert
1 week ago
We help the world run better by enabling organizations to harness the power of innovation. Our company culture is focused on collaboration and a shared passion for delivering excellence.
At SAP, we're committed to creating a workplace that embraces diversity, values flexibility, and is aligned with our purpose-driven and future-focused work.
About the JobJob Summary
This role involves operating and supporting business-critical Cloud services as part of the SAP Business Technology Platform team. As a Cloud Platform Reliability Engineer, you'll participate in developing tools for monitoring and troubleshooting cloud services built on the latest open source and SAP technologies, following SRE principles.
Responsibilities
- Act as technical expert during Live site incidents (downtimes of supported services in scope), investigate and solve incidents on a deep technical level.
- Drive root cause analysis and follow-up improvements to prevent issues from reoccurring.
- Perform in-depth troubleshooting and log analysis to identify and solve complex issues in accordance with internal and external SLAs.
- Build software-based solutions to address improvements in service reliability and stability.
- Enhance infrastructure and platform monitoring by gathering system metrics (4 Golden Signals) and implementing tools for recovery.
- Create and maintain technical documentation.
- Participate in the on-call rotation (follow the sun approach) to react to major incidents.
The ideal candidate will have strong scripting skills, experience with Unix/Linux operating systems, and knowledge of modern monitoring, logging, and alerting tools. Additionally, coding experience with Python, Bash, or GO is highly desirable. If you are interested in this position, please apply even if you don't meet all the qualifications listed. Your current working experience and expertise may still be suitable for this role.
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