Bilingual Customer Service Representative

3 days ago


Vancouver, British Columbia, Canada Insight Global Full time

**Job Summary**

Insight Global is seeking a highly skilled Equipment Services Coordinator to support our clients in the fast food industry. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients through equipment estimates and procurement, expediting and problem-solving on equipment, décor, and signage orders.

**Key Responsibilities**

  • Customer Service: Provide knowledgeable, accurate, and timely information and direction on equipment, signage, and décor inquiries and problem resolution to internal and external partners.
  • Estimating and Procurement: Prepare and review estimates for new and existing restaurant projects, and prepare and place purchase orders to effectively meet project deadlines.
  • Order Expediting: Expedite equipment, signage, and décor orders to meet project deadlines for existing and new restaurants.
  • Problem Resolution: Ensure the timely resolution of deficiency, warranty, and service problems for new and existing restaurants.
  • Claims and Invoicing: Timely resolution of credits, claims, and invoicing issues related to each project or order.
  • Information Management: Maintain key information lists and supplier information, including small wares, start-up forms, Smartsheet, Google databases, procurement system, and inventory management.

**Requirements**

  • Customer Service Orientation: Previous experience in customer service or hospitality.
  • Bilingualism: Conversational English and French speaker.
  • Technical Skills: Familiarity with collaborative technology software tools, such as the Google suite.
  • Organizational and Problem-Solving Skills: Ability to work in a fast-paced environment, adapt to changing priorities, and resolve problems efficiently.
  • Education: Post-secondary degree in Commerce or Business Administration, or a related field.


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