Bilingual Customer Experience Representative

2 months ago


Vancouver, British Columbia, Canada EightSix Network Full time

About EightSix Network

We are a dynamic and innovative company that values exceptional customer experiences. As a Bilingual Customer Experience Representative, you will play a crucial role in delivering top-notch service to our clients.

Key Responsibilities

  • Provide multilingual support to customers via phone, email, and live chat, ensuring timely and effective resolution of their inquiries.
  • Assist customers in navigating our products and services, offering personalized solutions to meet their needs.
  • Collaborate with the Customer Experience team to ensure seamless communication and issue resolution.
  • Liaise with suppliers and vendors to ensure smooth delivery of orders and resolve any issues that may arise.
  • Work closely with the Customer Experience team to identify areas for improvement and implement process enhancements.

About You

  • You are a highly motivated and flexible individual with excellent communication skills.
  • You possess a strong ability to multitask and thrive in a fast-paced environment.
  • You are available to work full-time, including weekends, and are willing to adapt to changing priorities.
  • You are a team player with a positive attitude and a passion for delivering exceptional customer experiences.
  • You possess a high level of analytical skills and attention to detail.

Requirements

  • Highly effective communication skills in French and English.
  • Experience in customer service or sales roles.
  • Proficiency in browser-based and mobile-based applications.
  • Ability to work remotely with a steady internet connection.
  • Availability to work weekends.


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