Bilingual Customer Experience Representative
2 months ago
About EightSix Network
We are a dynamic and innovative company that values exceptional customer experiences. As a Bilingual Customer Experience Representative, you will play a crucial role in delivering top-notch service to our clients.
Key Responsibilities
- Provide multilingual support to customers via phone, email, and live chat, ensuring timely and effective resolution of their inquiries.
- Assist customers in navigating our products and services, offering personalized solutions to meet their needs.
- Collaborate with the Customer Experience team to ensure seamless communication and issue resolution.
- Liaise with suppliers and vendors to ensure smooth delivery of orders and resolve any issues that may arise.
- Work closely with the Customer Experience team to identify areas for improvement and implement process enhancements.
About You
- You are a highly motivated and flexible individual with excellent communication skills.
- You possess a strong ability to multitask and thrive in a fast-paced environment.
- You are available to work full-time, including weekends, and are willing to adapt to changing priorities.
- You are a team player with a positive attitude and a passion for delivering exceptional customer experiences.
- You possess a high level of analytical skills and attention to detail.
Requirements
- Highly effective communication skills in French and English.
- Experience in customer service or sales roles.
- Proficiency in browser-based and mobile-based applications.
- Ability to work remotely with a steady internet connection.
- Availability to work weekends.
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