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Bilingual Customer Service Representative

2 months ago

Vancouver, British Columbia, Canada EightSix Network Full time

Job Summary

We are seeking a highly skilled and multilingual customer service professional to join our team at EightSix Network. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, communicating effectively with customers in multiple languages, and resolving complex customer issues in a timely and professional manner.

Key Responsibilities

  • Provide top-notch customer service to clients via phone, email, and in-person interactions, ensuring that customer needs are met and exceeded.
  • Communicate effectively with customers in multiple languages, including English and other languages as required.
  • Resolve complex customer issues in a timely and professional manner, escalating issues to senior team members as needed.
  • Collaborate with internal teams to resolve customer complaints and issues, ensuring that customer satisfaction is maintained.
  • Develop and maintain a thorough understanding of our products and services, as well as industry trends and best practices.
  • Stay up-to-date on company policies and procedures, ensuring that customer interactions are compliant with regulatory requirements.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
  • Contribute to the development of new customer service processes and procedures, ensuring that they are effective and efficient.

Requirements

  • High school diploma or equivalent required; degree in a related field preferred.
  • Minimum 2 years of customer service experience, preferably in a multilingual environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Proficiency in multiple languages, including English and other languages as required.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.