Customer Service Representative

2 months ago


Vancouver, British Columbia, Canada SPI Health and Safety Full time

About Us

SPI Health and Safety is a leading organization in the industry, with over 50 years of experience in Canada. Our team is passionate about growing and expanding the business, and we're committed to making a positive impact on our community.

Our Culture

We're a company that values innovation, passion, and a strong work ethic. Our employees are our greatest asset, and we offer a supportive and inclusive work environment that fosters growth and development.

Our Benefits

  • Group RRSP (matched by the employer)
  • Flexible group insurance plan
  • Access to a gym on the worksite
  • Reimbursement for physical activity
  • Employee discount on all our products
  • Access to a telehealth program
  • Program offering support to employees in need (SPI Connection Committee)
  • Employee Assistance Program (EAP) gives you access to professional advice in all health matters
  • Volunteer program (time paid for a cause that matters to you)
  • Referral program with a $ bonus
  • Continuous training and career opportunities
  • A stimulating work environment filled with exciting challenges

Your Role

We're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Answer customer requests and provide valuable information on our products and services
  • Perform data entry and conduct research to resolve customer inquiries
  • Interact with customers to provide solutions and process complaints
  • Assess customer needs and propose adequate solutions
  • Ensure customer satisfaction and provide professional customer service

Measuring Success

  • Service level
  • Average processing time
  • Average response time
  • CSAT
  • CES

What We're Looking For

  • Experience with a CRM, an asset
  • General experience in customer service
  • Ease with technology
  • Bilingual, (French and English, written and spoken)
  • Previous branch experience, an asset
  • Knowledge of health and safety, an asset

Why Join Us

We're a company that values respect, honesty, transparency, and fairness. We're committed to creating a workplace where everyone feels valued and supported. If you're passionate about delivering exceptional customer service and making a positive impact, we want to hear from you



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