Customer Service Representative
2 months ago
About Us
SPI Health and Safety is a leading organization in the industry, with over 50 years of experience in Canada. Our team is passionate about growing and expanding the business, and we're committed to making a positive impact on our community.
Our Culture
We're a company that values innovation, passion, and a strong work ethic. Our employees are our greatest asset, and we offer a supportive and inclusive work environment that fosters growth and development.
Our Benefits
- Group RRSP (matched by the employer)
- Flexible group insurance plan
- Access to a gym on the worksite
- Reimbursement for physical activity
- Employee discount on all our products
- Access to a telehealth program
- Program offering support to employees in need (SPI Connection Committee)
- Employee Assistance Program (EAP) gives you access to professional advice in all health matters
- Volunteer program (time paid for a cause that matters to you)
- Referral program with a $ bonus
- Continuous training and career opportunities
- A stimulating work environment filled with exciting challenges
Your Role
We're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Answer customer requests and provide valuable information on our products and services
- Perform data entry and conduct research to resolve customer inquiries
- Interact with customers to provide solutions and process complaints
- Assess customer needs and propose adequate solutions
- Ensure customer satisfaction and provide professional customer service
Measuring Success
- Service level
- Average processing time
- Average response time
- CSAT
- CES
What We're Looking For
- Experience with a CRM, an asset
- General experience in customer service
- Ease with technology
- Bilingual, (French and English, written and spoken)
- Previous branch experience, an asset
- Knowledge of health and safety, an asset
Why Join Us
We're a company that values respect, honesty, transparency, and fairness. We're committed to creating a workplace where everyone feels valued and supported. If you're passionate about delivering exceptional customer service and making a positive impact, we want to hear from you
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