Technology Service Delivery Manager

1 month ago

Vancouver, British Columbia, Canada E-Comm 9-1-1 Full time $137,500
Job Title: Technology Service Delivery Manager

E-Comm 9-1-1 is seeking a skilled Technology Service Delivery Manager to lead the delivery of high-quality IT services to our external clients and stakeholders. As a key member of our Technology Services team, you will be responsible for ensuring that IT services meet our stakeholders' business needs and drive operational efficiency.

Key Responsibilities:
  • Service and Contract Management: Lead and manage the end-to-end delivery of IT services across an assigned portfolio, ensuring alignment with business needs, service level agreements, and the timely and effective resolution of issues and requests.
  • Stakeholder Engagement: Serve as the primary point of contact for external stakeholders, building and maintaining strong relationships with stakeholders to understand their needs and expectations, ensuring a high level of satisfaction.
  • Planning and Budget Management: Directing and participating in strategic and client service delivery planning, analyzing current and identifying future technology requirements and evaluating technology service implications of new legislation and policy; managing current and developing future budgets.
  • Collaboration: Working closely with cross-functional teams, including technical support and project management, to ensure a cohesive approach to client service.
  • Service Improvement: Continuously identify IT trends and opportunities for process improvements and implement best practices to enhance service delivery and performance.
  • Change Management: Coordinating with teams and the Change Advisory Board to manage changes and risks to IT systems and services, ensuring minimal disruption to IT systems and business operations.
  • Service Level Monitoring & Reporting: Regularly reviewing service performance data and facilitating service review meetings to share reports and analytics for senior leadership to support decision-making.
  • Major Incidents: Member of the incident management team responding to major incidents impacting the client(s). Supporting planning processes for major planned events. Participates in an on-call rotation with a number of managers to support our 24x7 clients.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 7+ years of experience in IT service delivery or IT operations management roles.
  • Strong understanding of ITIL frameworks (certification preferred).
  • Excellent communication and the ability to build and maintain relationships with multiple stakeholder groups.
  • Previous experience working in a policing, emergency services, healthcare or provincial government environment would be especially advantageous.
  • Strong problem-solving skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Experience overseeing complex technical issues, ensuring quick and effective incident management while minimizing service disruptions.
  • A client-centric mindset.
What We Offer:
  • Meaningful work - work with a sense of purpose, supporting the public and first-responders.
  • Competitive salary - with the opportunity for increases.
  • 4 weeks' vacation to start.
  • Earned Time Off - eligibility to participate in our Accumulated Time-Off Program.
  • 100% paid extended health and dental benefits.
  • Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan.
  • Career development - we are supportive in developing your skills while pursuing your career at E-Comm.
Security Requirements:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years. To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

  • Service Delivery Manager

    2 months ago

    Vancouver, British Columbia, Canada ZALARIS Deutschland AG Full time

    Service Delivery ManagerZalaris HR Services AS is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part of an international environment, yet small enough for you to be visible and truly make a difference.We're committed to building a diverse, inclusive, and authentic workplace where everyone brings...

  • Service Delivery Manager

    2 months ago

    Vancouver, British Columbia, Canada ZALARIS Deutschland AG Full time

    Service Delivery ManagerZalaris HR Services AS is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part of an international environment, yet small enough for you to be visible and truly make a difference.We're committed to building a diverse, inclusive, and authentic workplace where everyone brings...

  • Service Delivery Manager

    2 months ago

    Vancouver, British Columbia, Canada ZALARIS Deutschland AG Full time

    Service Delivery ManagerZalaris HR Services AS is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part of an international environment, yet small enough for you to be visible and truly make a difference.We're committed to building a diverse, inclusive, and authentic workplace where everyone brings...

  • Service Delivery Manager

    2 months ago

    Vancouver, British Columbia, Canada ZALARIS Deutschland AG Full time

    Service Delivery ManagerZalaris HR Services AS is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part of an international environment, yet small enough for you to be visible and truly make a difference.We're committed to building a diverse, inclusive, and authentic workplace where everyone brings...

  • Service Delivery Manager

    2 months ago

    Vancouver, British Columbia, Canada ZALARIS Deutschland AG Full time

    Service Delivery ManagerZalaris HR Services AS is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part of an international environment, yet small enough for you to be visible and truly make a difference.We're committed to building a diverse, inclusive, and authentic workplace where everyone brings...

  • Service Delivery Manager

    2 months ago

    Vancouver, British Columbia, Canada ZALARIS Deutschland AG Full time

    Service Delivery ManagerZalaris HR Services AS is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part of an international environment, yet small enough for you to be visible and truly make a difference.We're committed to building a diverse, inclusive, and authentic workplace where everyone brings...

  • HR Service Delivery Manager

    4 weeks ago

    Vancouver, British Columbia, Canada ZALARIS Deutschland AG Full time

    Service Delivery ManagerZalaris is a global leader in Tech HR and payroll solutions, offering a unique blend of innovation and expertise. As a Service Delivery Manager, you will play a critical role in ensuring the timely and correct delivery of outsourced payroll and HR services and technology to our clients in the UK and Ireland.Key Responsibilities:Manage...

  • HR Service Delivery Manager

    4 weeks ago

    Vancouver, British Columbia, Canada ZALARIS Deutschland AG Full time

    Service Delivery ManagerZalaris is a global leader in Tech HR and payroll solutions, offering a unique blend of innovation and expertise. As a Service Delivery Manager, you will play a critical role in ensuring the timely and correct delivery of outsourced payroll and HR services and technology to our clients in the UK and Ireland.Key Responsibilities:Manage...

  • Chief Technology Officer

    4 weeks ago

    Vancouver, British Columbia, Canada Sustainable Produce Urban Delivery Inc. Full time

    Job Title: Vice President, OnlineSpud is seeking a highly skilled and experienced technology leader to join our team as Vice President, Online. This is a hybrid position, requiring 1-2 days per week in person at our Burnaby office.Key Responsibilities:Lead Spud's Development, IT, and Product teams in setting the vision and direction of our technology...

  • Chief Technology Officer

    4 weeks ago

    Vancouver, British Columbia, Canada Sustainable Produce Urban Delivery Inc. Full time

    Job Title: Vice President, OnlineSpud is seeking a highly skilled and experienced technology leader to join our team as Vice President, Online. This is a hybrid position, requiring 1-2 days per week in person at our Burnaby office.Key Responsibilities:Lead Spud's Development, IT, and Product teams in setting the vision and direction of our technology...

  • Healthcare Technology Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Doctors of BC Full time

    Job Title: Manager, Doctors Technology OfficeAbout the Role:The Manager, Doctors Technology Office is a key leadership position responsible for overseeing the development and implementation of initiatives that support and enable the use of health technology within clinical practice. This includes managing the delivery of advisory and escalation health...

  • Healthcare Technology Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Doctors of BC Full time

    Job Title: Manager, Doctors Technology OfficeAbout the Role:The Manager, Doctors Technology Office is a key leadership position responsible for overseeing the development and implementation of initiatives that support and enable the use of health technology within clinical practice. This includes managing the delivery of advisory and escalation health...

  • Senior IT Service Management Consultant

    4 weeks ago

    Vancouver, British Columbia, Canada 0004 DXC Technology Deutschland GmbH Full time

    Job Title: Senior ServiceNow Solution ConsultantJob Summary:We are seeking a Senior ServiceNow Solution Consultant to join our team at DXC Technology Deutschland GmbH. As a key member of our implementation team, you will be responsible for leading solution implementation projects, owning technical and business design of the end-to-end solution, and managing...

  • Project Delivery Manager

    3 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Project Delivery ManagerAbout the Role:We are seeking a highly skilled Project Delivery Manager to join our team at EightSix Network. As a Project Delivery Manager, you will be responsible for overseeing the successful delivery of technology projects, ensuring they are completed on time, within budget, and to the required quality standards.Key...

  • Delivery Manager

    1 month ago

    Vancouver, British Columbia, Canada Fujitsu Limited Full time

    Job Title: Delivery ManagerFujitsu Limited is seeking a highly skilled Delivery Manager to join our dynamic team of professionals supporting Salesforce clients with state-of-the-art cloud-based technology.Key Responsibilities:Direct and manage the entire program lifecycle, from initial customer engagement through support and project review.Perform project...

  • Delivery Manager

    1 month ago

    Vancouver, British Columbia, Canada Fujitsu Limited Full time

    Job Title: Delivery ManagerFujitsu Limited is seeking a highly skilled Delivery Manager to join our dynamic team of professionals supporting Salesforce clients with state-of-the-art cloud-based technology.Key Responsibilities:Direct and manage the entire program lifecycle, from initial customer engagement through support and project review.Perform project...

  • Senior IT Service Management Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada 0004 DXC Technology Deutschland GmbH Full time

    Job Title: Senior ServiceNow Solution ConsultantAbout the Role:We are seeking a highly skilled Senior ServiceNow Solution Consultant to join our team at 0004 DXC Technology Deutschland GmbH. As a Senior ServiceNow Solution Consultant, you will be responsible for leading solution implementation projects, owning technical and business design of the end-to-end...

  • Service Delivery Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Services Full time

    Job Title: Service Delivery SpecialistAbout the Role:NTT DATA Services is seeking a Service Delivery Specialist to join our team in Vancouver, British Columbia, Canada. As a Service Delivery Specialist, you will be responsible for allocating resources and monitoring the day-to-day service activities for the team, providing mentoring, training, and limited...

  • Salesforce Delivery Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Fujitsu Limited Full time

    Unlock Your Potential as a Salesforce Delivery Manager at Fujitsu LimitedFujitsu Limited is a global leader in innovative technology, and we're seeking a talented Salesforce Delivery Manager to join our dynamic team. As a key member of our ServiceNow practice, you'll have the opportunity to work on exciting projects with a wide range of clients, leveraging...

  • Senior IT Service Management Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada 0004 DXC Technology Deutschland GmbH Full time

    Job Title: Senior ServiceNow Solution ConsultantAbout the Role:We are seeking a highly skilled Senior ServiceNow Solution Consultant to join our team at 0004 DXC Technology Deutschland GmbH. As a Senior ServiceNow Solution Consultant, you will be responsible for leading solution implementation projects, owning technical and business design of the end-to-end...