Delivery Manager

1 month ago

Vancouver, British Columbia, Canada Fujitsu Limited Full time
Job Title: Delivery Manager

Fujitsu Limited is seeking a highly skilled Delivery Manager to join our dynamic team of professionals supporting Salesforce clients with state-of-the-art cloud-based technology.

Key Responsibilities:
  • Direct and manage the entire program lifecycle, from initial customer engagement through support and project review.
  • Perform project management processes as per waterfall/Agile methodology.
  • Monitor and control work to ensure the project remains on track and in control.
  • Interface and communicate with project team, management, and stakeholders.
  • Delivery of projects aligned to overall business and technology strategies and architectures.
  • Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective.
  • Work with stakeholders and the ServiceNow team to prioritize the backlog and plan.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Plan and track project timelines and milestones using designated tools.
  • Support development of business cases with stakeholders for new ServiceNow modules.
  • Serve as a primary customer contact for the project.
  • Proactively manage changes in project scope, identify issues, and managing risks.
  • Coach, mentor, motivate, and supervise project team members.
  • Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration.

Requirements:

  • Extensive experience leading a portfolio of projects, programs, and initiatives across multiple lines of business.
  • Experience in Agile project management methodology, tools, and templates.
  • Preferred Skills – PMP Certification, ITIL Certification, Scrum Certification.
  • Bachelor's degree with at least 10 years of relevant experience.
  • 5+ Years Implementation experience of ServiceNow or similar tools.

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