Systems AdministratorOperations Support Specialist- Intermediate
4 weeks ago
Job Summary:
Maarut Inc is seeking an experienced Systems AdministratorOperations Support Specialist to join our team. The successful candidate will be responsible for delivering Systems Deployment Operations and Management, ensuring the availability of OPS Services and underlying infrastructure 24/7/365.
Key Responsibilities:
- End-to-end monitoring of OPS Services and underlying infrastructure, including mainframes, UNIX, Windows servers, storage, and network devices, to ensure they are available as per defined SLAs.
- Responding to high-priority requests and incidents, participating in system recovery and service restoration efforts, and meeting with stakeholders.
- Providing operational system updates, upgrades, applying patches, and addressing issues involved during these tasks.
- Initiating established recovery and escalation procedures.
- Implementing change requests for mainframe, mid-range, and network platforms.
- Ensuring service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
- Participating in developing and delivering related training, communications, and procedural documentation.
- Participating in departmental initiatives, such as Shift left and Agile monitoring.
- Participating in yearly System Trust Audit and semi-annual Disaster Recovery exercises.
Requirements:
Must-Haves:
- 5-8+ years of demonstrated experience supporting large zOS mainframe systems.
- Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
- OS365 Suite of products and Power BI.
Nice to Have:
- ITIL Certifications.
Skill Set Requirements:
Experience Supporting Large ZOS Mainframe Systems:
- Using specific examples, please describe the experience that you have supporting large ZOS mainframe systems.
- 5-8+ years of demonstrated experience supporting large zOS mainframe systems.
Knowledge with Unix and Wintel Servers and Network Peripherals:
- Using specific examples, please describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.
- 5-8 years of demonstrated knowledge of server OS hardware components and end-to-end system management.
Incident and Change Management:
- Using a specific project, please describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills.
- Demonstrated of Incident and Change Management activities.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated experience in presentation, verbal, and written communication skills.
Knowledge of System and Application Monitoring Tools:
- Using specific examples, please describe your demonstrated knowledge of System and Application Monitoring Tools.
- Demonstrated knowledge of infrastructure monitoring and performance tools.
Knowledge of Service Management Tools such as eSMT, CIT, Remedy, and ITIL:
- Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
- Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
Knowledge of Communications, Collaborations, and Analytics Tools:
- Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations, and Analytics Tools.
- Demonstrated knowledge of OS365 Suite of products and Power BI.
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