Systems Administrator/Operations Support Specialist

3 weeks ago


Guelph, Ontario, Canada Maarut Inc Full time

Job Summary

We are seeking an experienced Systems Administrator/Operations Support Specialist to join our team at Maarut Inc. The successful candidate will be responsible for delivering systems deployment, operations, and management services.

Key Responsibilities

  • End-to-end monitoring of OPS services and underlying infrastructure, including mainframes, UNIX, Windows servers, storage, and network devices, to ensure availability and adherence to defined SLAs.
  • Responding to high-priority requests and incidents, participating in system recovery and service restoration efforts, and collaborating with stakeholders.
  • Providing operational system updates, applying patches, and addressing issues related to these tasks.
  • Initiating established recovery and escalation procedures.
  • Implementing change requests for mainframe, midrange, and network platforms.
  • Ensuring service level commitments to ITS clients and stakeholders are met.
  • Participating in developing and delivering related training, communications, and procedural documentation.
  • Contributing to departmental initiatives, such as Shift left and Agile monitoring.
  • Participating in yearly Systrust audits and semi-annual disaster recovery exercises.

Requirements

Experience and Skill Set Requirements

Must Haves

  • 5-8+ years of demonstrated experience supporting large zOS mainframe systems.
  • Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
  • OS365 Suite of products and Power BI.

Nice to Have

  • ITIL Certifications.

Skill Set Requirements

Experience supporting large ZOS mainframe systems

  • Please describe your experience supporting large ZOS mainframe systems using specific examples.
  • 5-8+ years of demonstrated experience supporting large zOS mainframe systems.

Knowledge with Unix and Wintel servers and Network Peripherals

  • Please describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals using specific examples.
  • 5-8+ years of demonstrated knowledge of server OS hardware components and end-to-end system management.

Incident and Change management

  • Please describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills using a specific project.
  • Demonstrated Incident and Change Management activities.
  • Demonstrated ability for strong documentation and writing skills.
  • Demonstrated experience in presentation, verbal, and written communication skills.

Knowledge of System and Application Monitoring Tools

  • Please describe your demonstrated knowledge of System and Application Monitoring Tools using specific examples.
  • Demonstrated knowledge of infrastructure monitoring and performance tools.

Knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL

  • Please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL using specific examples.
  • Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

Knowledge of Communications, Collaborations and analytics tools

  • Please describe your demonstrated knowledge of Communications, Collaborations and analytics tools using specific examples.
  • Demonstrated knowledge of OS365 Suite of products and Power BI.


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