Systems Administrator/Operations Support Specialist
3 weeks ago
Job Summary
We are seeking an experienced Systems Administrator/Operations Support Specialist to join our team at Maarut Inc. The successful candidate will be responsible for delivering systems deployment, operations, and management services.
Key Responsibilities
- End-to-end monitoring of OPS services and underlying infrastructure, including mainframes, UNIX, Windows servers, storage, and network devices, to ensure availability and adherence to defined SLAs.
- Responding to high-priority requests and incidents, participating in system recovery and service restoration efforts, and collaborating with stakeholders.
- Providing operational system updates, applying patches, and addressing issues related to these tasks.
- Initiating established recovery and escalation procedures.
- Implementing change requests for mainframe, midrange, and network platforms.
- Ensuring service level commitments to ITS clients and stakeholders are met.
- Participating in developing and delivering related training, communications, and procedural documentation.
- Contributing to departmental initiatives, such as Shift left and Agile monitoring.
- Participating in yearly Systrust audits and semi-annual disaster recovery exercises.
Requirements
Experience and Skill Set Requirements
Must Haves
- 5-8+ years of demonstrated experience supporting large zOS mainframe systems.
- Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
- OS365 Suite of products and Power BI.
Nice to Have
- ITIL Certifications.
Skill Set Requirements
Experience supporting large ZOS mainframe systems
- Please describe your experience supporting large ZOS mainframe systems using specific examples.
- 5-8+ years of demonstrated experience supporting large zOS mainframe systems.
Knowledge with Unix and Wintel servers and Network Peripherals
- Please describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals using specific examples.
- 5-8+ years of demonstrated knowledge of server OS hardware components and end-to-end system management.
Incident and Change management
- Please describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills using a specific project.
- Demonstrated Incident and Change Management activities.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated experience in presentation, verbal, and written communication skills.
Knowledge of System and Application Monitoring Tools
- Please describe your demonstrated knowledge of System and Application Monitoring Tools using specific examples.
- Demonstrated knowledge of infrastructure monitoring and performance tools.
Knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL
- Please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL using specific examples.
- Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
Knowledge of Communications, Collaborations and analytics tools
- Please describe your demonstrated knowledge of Communications, Collaborations and analytics tools using specific examples.
- Demonstrated knowledge of OS365 Suite of products and Power BI.
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