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Systems Administrator Operations Support Specialist
4 weeks ago
FoICon is seeking a highly skilled Systems Administrator Operations Support Specialist to join our team. The successful candidate will be responsible for delivering Systems and Deployment Operations and Management, ensuring the availability of OPS Services and underlying infrastructure 24/7/365.
Key Responsibilities- End-to-end monitoring of OPS Services and underlying infrastructure to ensure availability and prompt necessary actions or escalation to Tier 2/3 or vendors as needed.
- Responding to high-priority requests and incidents, participating in system recovery and service restoration efforts, and providing operational system updates/upgrades and addressing issues involved during these tasks.
- Initiating established recovery and escalation procedures, implementing change requests for mainframe, midrange, and network platforms, and ensuring service level commitments to ITS clients and stakeholders are met.
- Participating in developing and delivering related training, communications, and procedural documentation, and participating in departmental initiatives such as Shift Left and Agile monitoring.
- Participating in yearly Systrust Audit and semi-annual Disaster Recovery exercises.
- 58 years of demonstrated experience supporting large ZOS mainframe systems.
- Demonstrated knowledge of Unix and Wintel servers, server OS hardware components, and end-to-end system management.
- Incident and Change Management activities, strong documentation and writing skills, and experience in presentation and verbal and written communication skills.
- Knowledge of System and Application Monitoring Tools, infrastructure monitoring and performance tools.
- Knowledge of Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
- Knowledge of Communications, Collaborations, and Analytics Tools, including OS365 Suite of products and Power BI.
- 58 years of demonstrated experience supporting large ZOS mainframe systems.
- Knowledge of Unix and Wintel servers.
- Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
- Flexibility with working hours, including short notice for shifts (7:00 AM to 7:00 PM, 7:00 PM to 7:00 AM, holidays, or weekends).
