Loyalty Strategy and Projects Coordinator

2 weeks ago

Toronto, Ontario, Canada Loblaw Companies Limited Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our Loyalty Team at Loblaw Companies Limited as a Loyalty Strategy and Projects Coordinator. In this role, you will play a key part in driving the future direction of Canada's largest and most loved loyalty program.

Key Responsibilities
  • Project Management: Own project management activities for loyalty strategy projects and workstreams, including building workback plans, tracking against key milestones, mapping processes, providing status updates, and maintaining project documentation.
  • Research and Analysis: Contribute to the exploration and evaluation of new opportunities and innovation pursuits by supporting with research, reporting, data analysis, business casing, financial modelling, and/or recommendation development.
  • Customer Insights: Conduct ad hoc analyses and investigations to elicit customer, program, and/or competitive insights.
  • Reporting and Presentations: Prepare briefings and presentations to report on the health of the PC Optimum program and loyalty industry / market trends.
  • Collaboration: Across all of the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loyalty Portfolio Management, Vendor Loyalty, Loyalty Partnerships, Technology & Analytics, Loyalty Operations, Marketing, Digital, and Customer Support.
Requirements
  • Hands-on Experience: Prior co-op experience and comfort working in a fast-paced, corporate environment.
  • Passion for Customers: Customers are core to what we do.
  • Exceptional Data Fluency: Strong strategies are grounded in data-led insights and you'll be expected to analyze and summarize data from a variety of internal and external data sources.
  • Critical Thinking: Comfort thinking critically, including about ambiguous problems.
  • Effective Communication: You will often be called upon to present your findings and recommendations to groups of varying sizes and seniority. Comfort with storytelling and presenting will be key.
  • Strong Intangibles: Time management, problem-solving, critical thinking skills, and the ability to work independently come natural to you.
Bonus Qualifications
  • Experience in the retail and/or loyalty industry.
  • Experience extracting and analyzing data from dashboards and/or BI tools (e.g., Data Studio/Looker, Microstrategy, Qlikview).

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