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Technical Support Specialist

1 month ago

Mississauga, Ontario, Canada Synergy IT Solutions Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at Synergy IT Solutions Inc. as a permanent employee.

Job Summary

The Technical Support Analyst will provide technical assistance and support to our clients and internal teams, ensuring that their computer systems and networks are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support and troubleshooting for computer systems, networks, and software applications
  • Respond to user inquiries and resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in on-call rotation to provide after-hours support
Requirements
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems, networks, and software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Work Environment

The Technical Support Analyst will work in a dynamic and collaborative environment with a team of experienced professionals. The ideal candidate will be willing to relocate and travel regularly.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
How to Apply

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].