Technical Support Specialist

1 week ago

Mississauga, Ontario, Canada Ontario Inc Full time
About Ontario Inc

We are a leading consulting firm dedicated to delivering exceptional services to our clients. Our team of experts works tirelessly to ensure that our clients receive the best possible support and solutions to their technical challenges.

Compensation Package

The estimated annual salary for this position is $50,000-$60,000 based on industry standards and regional factors in Ontario, Canada.

Job Summary

We are seeking an experienced Technical Support Specialist - Application Services to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients via phone, email, and in-person.

Key Responsibilities:
  • Respond to user inquiries and troubleshoot technical issues with computer systems, applications, and peripherals.
  • Collaborate with clients to identify and resolve complex technical issues through research, analysis, and problem-solving.
  • Develop and maintain knowledge of our company's products and services to provide accurate and effective support.
  • Provide training and guidance to clients on the use of our products and services.
  • Work closely with cross-functional teams to resolve technical issues and improve overall client satisfaction.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience in technical support, preferably in a consulting firm environment.
  • Strong understanding of Windows operating systems, Microsoft Office applications, and other common software applications.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
Benefits:
  • Competitive salary range ($50,000-$60,000 per year)
  • Opportunities for career growth and professional development
  • Comprehensive benefits package including medical, dental, and vision coverage
  • Generous paid time off policy
About the Role

This is a permanent full-time opportunity with a standard work schedule of 30-35 hours per week. The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional client service. If you are a motivated and detail-oriented individual who is passionate about technical support, we encourage you to apply for this exciting opportunity.

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