Parts Coordinator

1 month ago


Toronto, Ontario, Canada Vertiv Full time
Job Summary

The Parts Coordinator will be responsible for addressing customer inquiries and providing expertise in Vertiv units through phone calls and emails. This role will oversee incoming calls at two locations, assist customers and LVOs in tracking order status, and place both warranty and non-warranty orders. The successful candidate will also support staff in running reports to clean up existing orders and provide exceptional customer service.

Responsibilities
  • Oversee incoming calls at two locations
  • Assist customers and LVOs in tracking order status
  • Place both warranty and non-warranty orders
  • Support staff in running reports to clean up existing orders
  • Provide exceptional customer service
Qualifications

The ideal candidate will have 5 or more years of experience and a general education degree. Strong problem-solving skills and the ability to work independently are essential for this role.

Work Environment

The Parts Coordinator will work in a fast-paced environment with a focus on customer satisfaction. The ability to lift at least 45 pounds regularly is required for this role.

About Vertiv

Vertiv is a global leader in mission-critical infrastructure technologies. We design, manufacture, and service the infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. Our company values include Safety, Integrity, Respect, Teamwork, Diversity & Inclusion, and we strive to deliver greater value to our customers and create new opportunities for our people.


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