Customer Support Specialist

1 month ago

Milton, Ontario, Canada Rentokil Initial Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Support Service Analyst. In this role, you will be responsible for providing exceptional customer service, identifying process improvement opportunities, and ensuring data accuracy.

Key Responsibilities
  • Assist the Support team in identifying process improvement opportunities and increasing efficiencies within the department.
  • Assist the Support team with error identification and troubleshooting of current platforms and processes.
  • Assist the Support team in creating and establishing regular reporting to ensure data accuracy.
  • Oversee the implementation of new clients and services using the client implementation standard operating procedures.
  • Establish and document standard operating procedures for the team.
  • Coordinate and lead training for the team when new technology and processes are introduced.
  • Evaluate and modify standard protocols and procedures as needed to support new business and technology.
  • Manage data load process.
  • Liaise with the OnBrand360 Product Manager as needed to communicate and prioritize needed enhancements.
  • Participate in User Acceptance Testing for any new software releases and enhancements.
  • Assist with the creation, documentation, and execution of new hire training.
  • Lead or participate in ongoing projects.
  • Ensure all client data is accurate, including work orders and billing, through regular reports and direct engagement with the Support Team.
Requirements
  • At least 5 years of customer support and administrative experience.
  • Proficient in Microsoft Office Excel, Word, PowerPoint, Google Suite, and Salesforce.
  • Experience balancing and prioritizing external and internal requests.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and willingness to learn.
  • Available to work Monday-Friday.
Benefits

We offer a comprehensive benefits package, including:

  • Robust paid training and professional development path.
  • Opportunity to grow and advance within the company.
  • Excellent health benefits, including medical, dental, and vision insurance.
  • Outstanding company-paid short-term disability.
  • Access to long-term disability insurance.
  • Employee assistance program offering free counseling services and other benefits.
  • Company-paid sick time.
  • Retirement savings plan with highly-competitive company-matching contributions.
  • Employee discounts on various products and services.
  • Vacation days and company-paid holidays.

Rentokil Initial is an equal opportunity employer. If you require any accommodations at any point during the interview process, please contact our HR Department.

  • Healthcare Support Specialist

    2 months ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job DescriptionJob SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.Key...

  • Healthcare Support Specialist

    1 month ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job DescriptionJob SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.Key...

  • Healthcare Support Specialist

    3 weeks ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Support Specialist. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.Key ResponsibilitiesProvide administrative support services to Care...

  • Healthcare Support Specialist

    1 month ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team. As a key member of our healthcare team, you will provide administrative support services to Care Coordinators, process new referrals and orders, and maintain patient records.Key ResponsibilitiesProvide administrative support services to Care...

  • Healthcare Support Specialist

    1 month ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team. As a key member of our healthcare team, you will provide administrative support services to Care Coordinators, process new referrals and orders, and maintain patient records.Key ResponsibilitiesProvide administrative support services to Care...

  • Healthcare Support Specialist

    2 months ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support services to Care Coordinators, process new referrals, and maintain confidential patient records.Key ResponsibilitiesProvide...

  • Healthcare Support Specialist

    2 months ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support services to Care Coordinators, process new referrals, and maintain confidential patient records.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    3 weeks ago

    Milton, Ontario, Canada beBee Professionals Full time

    Job Summary:We at beBee Professionals are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess a degree in Computer Science or a related field, as well as experience in customer service and technical support. They should also have excellent problem-solving skills and be able to work independently.The Technical...

  • Customer Support Specialist

    2 days ago

    Milton, Ontario, Canada ROCKWOOL Group Full time

    About the Role:We are seeking a highly skilled Customer Support Representative to join our Customer Service team in Milton, ON. This is a contract position for a duration of 6 months, working on-site in our Milton head office.Key Responsibilities:Process a high volume of customer orders and inquiries in a timely, courteous, and professional manner.Record,...

  • Administrative Support Specialist

    2 weeks ago

    Milton, Ontario, Canada Ontario Public Service Full time

    Job Title: Administrative Support SpecialistJob Summary: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the Ontario Public Service. As an Administrative Support Specialist, you will provide administrative support to our team, including tasks such as data entry, document preparation, and customer...

  • Technical Support Specialist

    2 weeks ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    Job Title: Technical Support Specialist - ITJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at KeAnu Inc. The successful candidate will provide technical support to our customers, troubleshoot issues, and ensure seamless operation of our systems.Key Responsibilities:Provide technical support to customers via phone,...

  • Healthcare Support Specialist

    1 month ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Team AssistantWe are seeking a highly organized and detail-oriented Team Assistant to provide administrative support to our healthcare team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our daily activities and providing exceptional customer service to our patients.Key Responsibilities:Provide...

  • Healthcare Support Specialist

    1 month ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Team AssistantWe are seeking a highly organized and detail-oriented Team Assistant to provide administrative support to our healthcare team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our daily activities and providing exceptional customer service to our patients.Key Responsibilities:Provide...

  • Healthcare Support Specialist

    3 weeks ago

    Milton, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Team Assistant to provide administrative support for our healthcare team. As a bilingual (French) Team Assistant, you will play a key role in ensuring patients receive prompt and effective customer service.Key ResponsibilitiesProvide administrative support services to Care CoordinatorsProcess...

  • Administrative Support Specialist

    2 weeks ago

    Milton, Ontario, Canada Roadx Express Ltd. Full time

    At Roadx Express Ltd., we are seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for arranging and coordinating seminars, conferences, and other events. You will also be responsible for coordinating the flow of information within the team, evaluating daily operations,...

  • Administrative Support Specialist

    2 weeks ago

    Milton, Ontario, Canada Roadx Express Ltd. Full time

    At Roadx Express Ltd., we are seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for arranging and coordinating seminars, conferences, and other events. You will also be responsible for coordinating the flow of information within the team, evaluating daily operations,...

  • Technical Support Specialist

    4 weeks ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    Job Title: Technical Support Specialist - Information TechnologyWe are seeking a highly skilled Technical Support Specialist to join our team at KeAnu Inc. in a full-time permanent position.Job Summary:The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring the smooth operation of our...

  • Technical Support Specialist

    4 weeks ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    Job Title: Technical Support Specialist - Information TechnologyWe are seeking a highly skilled Technical Support Specialist to join our team at KeAnu Inc. in a full-time permanent position.Job Summary:The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring the smooth operation of our...

  • Administrative Support Specialist

    3 weeks ago

    Milton, Ontario, Canada MK AUTO REPAIR & COLLISION Full time

    We are seeking an experienced Administrative Support Specialist to join our team at MK AUTO REPAIR & COLLISION. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including arranging seminars, conferences, and other events. You will also be responsible for establishing and implementing policies...

  • Technical Support Specialist

    4 weeks ago

    Milton, Ontario, Canada KeAnu Inc. Full time

    Job Title: Technical Support Specialist - Information TechnologyWe are seeking a highly skilled Technical Support Specialist to join our team at KeAnu Inc. in a full-time permanent position.Job Summary:The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring the smooth operation of our...