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Technical Support Specialist

1 month ago


Vancouver, British Columbia, Canada B4U Videos & Computer Repair and Punjab Wireless Full time

User Support Technician

We are seeking a skilled User Support Technician to join our team at B4U Videos & Computer Repair and Punjab Wireless. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.

Requirements:

  • 1 year to less than 2 years of experience in a technical support role.
  • Secondary (high) school graduation certificate.
  • Ability to work in a fast-paced environment and provide excellent customer service.
  • Strong problem-solving skills and ability to work independently.

Working Conditions:

  • 30 to 40 hours per week.
  • English language.