Technical Support Specialist

2 weeks ago

Vancouver, British Columbia, Canada APPLY STARS CONSULTING INC. Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at APPLY STARS CONSULTING INC. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients.

Key Responsibilities:

  • Respond to technical issues and provide solutions to clients
  • Consult technical manuals and documents to research and implement solutions
  • Provide training and advice to clients in response to identified difficulties
  • Participate in the redesign of applications and software
  • Provide business systems, network, and Internet support to clients
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

Requirements:

  • BMC Remedy
  • Networking hardware
  • Networking security
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • MS Office
  • MS Windows
  • TCP/IP

Work Environment:

  • Fast-paced environment
  • Attention to detail

Personal Suitability:

  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Experience:

  • 2 years to less than 3 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week

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