Customer Experience Representative

1 week ago

Regina, Saskatchewan, Canada Saskatchewan Roughriders Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our front-line support team, you will be responsible for providing exceptional service to our fans and ensuring a seamless game day experience.

Key Responsibilities
  • Provide professional and courteous support to customers via phone, email, and in-person
  • Ensure high-quality customer service satisfaction and resolve issues in a timely manner
  • Balance and account for cash and debit/credit receipts
  • Organize and distribute will-call tickets
  • Perform other duties as assigned to support the success of our team
Requirements
  • 1-2 years of experience in a customer service-focused business environment
  • Proven ability to act professionally in responding to customers and problem-solving
  • Experience taking payments in cash or using debit/credit machines
  • Proficient computer skills, including spreadsheets and ticketing database
  • High attention to detail, accuracy, and organizational skills
  • Proven communication skills
  • Ability to work as part of a team and independently as needed
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by a passionate and dedicated group of individuals. We offer a competitive compensation package, opportunities for professional growth and development, and a fun and inclusive work environment.

We are committed to fostering a culture that values respect, teamwork, hustle, hard work, and fun. We believe in empowering our employees to make a difference in the community and in our business operations. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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