Customer Experience Representative

1 month ago

Regina, Saskatchewan, Canada Saskatchewan Roughriders Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our front-line support team, you will be responsible for providing exceptional service to our fans and ensuring a seamless game-day experience.

Key Responsibilities
  • Provide timely and accurate support to customers via phone, email, and in-person
  • Ensure high-quality customer service satisfaction through proactive issue resolution and effective communication
  • Balance and account for cash and debit/credit receipts in a secure and accurate manner
  • Organize and distribute will-call tickets to ensure timely delivery
  • Perform miscellaneous duties as assigned to support the success of our team
Requirements
  • 1-2 years of experience in a customer service-focused business environment
  • Proven ability to act professionally in responding to customers and problem-solving
  • Experience taking payments in cash or using debit/credit machines
  • Proficient computer skills, including spreadsheets and ticketing database
  • High attention to detail, accuracy, and organizational skills
  • Proven communication skills
  • Ability to work as part of a team and independently as needed
Work Schedule
  • Full-time (32+ hours/week)
  • Weekday shifts
  • Rotating Saturday shifts (in season)
  • All Roughrider home games
  • Roughrider special events
About Us

The Saskatchewan Roughriders are a dynamic and community-focused organization that values respect, teamwork, hustle, hard work, and fun. We are committed to fostering a culture that promotes equity and inclusion, and we welcome applications from diverse candidates who share our values.

We thank all applicants for their interest, however only those selected for an interview will be contacted.

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