Customer Experience Representative
2 weeks ago
O2 Consulting is seeking a highly skilled Customer Satisfaction Representative to join our team. As a key member of our client-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.
Key Responsibilities- Develop Communication Strategies: Collaborate with our team to develop and implement effective communication strategies that meet the needs of our clients.
- Implement Communication Programs: Design and implement communication programs that enhance customer engagement and satisfaction.
- Advise Clients on Advertising and Sales Promotion Strategies: Provide expert advice to clients on advertising and sales promotion strategies that drive business results.
- Answer Inquiries and Provide Information to Customers: Respond to customer inquiries and provide accurate and timely information to ensure customer satisfaction.
- Order Office Supplies and Maintain Inventory: Manage office supplies and maintain inventory levels to ensure seamless operations.
- Consult with Clients after Sale to Provide Ongoing Support: Build strong relationships with clients and provide ongoing support to ensure their continued satisfaction.
- Attention to Detail: Maintain high levels of attention to detail to ensure accuracy and quality in all aspects of the job.
- Work Under Pressure: Work effectively in a fast-paced environment and manage multiple priorities to meet deadlines.
- Repetitive Tasks: Perform repetitive tasks with a high level of efficiency and accuracy.
- Punctuality: Demonstrate a strong commitment to punctuality and reliability.
- Client Focus: Prioritize client needs and deliver exceptional customer experiences.
- Reliability: Demonstrate a high level of reliability and follow-through on commitments.
- Judgement: Use sound judgement to make informed decisions and resolve customer issues.
- Provides Awareness Training: Develop and deliver awareness training to employees to create a welcoming work environment for persons with disabilities.
- Provides Diversity and Cross-Cultural Training: Develop and deliver diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
- Provides Awareness Training: Develop and deliver awareness training to employees to create a welcoming work environment for youth.
- Provides Awareness Training: Develop and deliver awareness training to employees to create a welcoming work environment for Veterans.
- Provides Cultural Competency Training: Develop and deliver cultural competency training to create a welcoming work environment for Indigenous workers.
- Offers Mentorship Programs: Develop and deliver mentorship programs that pair members of visible minorities with experienced employees.
Work Term: Permanent
Work Language: English
Hours: 40 hours per week
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