Customer Experience Representative

2 months ago

Regina, Saskatchewan, Canada Saskatchewan Roughriders Full time
Customer Experience Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our front-line support team, you will be responsible for providing exceptional service to our fans and ensuring a seamless game day experience.

Key Responsibilities:

  • Provide timely and accurate support to customers via phone, email, and in-person
  • Ensure high-quality customer service satisfaction through proactive issue resolution and effective communication
  • Balance and account for cash and debit/credit receipts
  • Organize and distribute will-call tickets
  • Perform miscellaneous duties as assigned to support the success of the team

Requirements:

  • 1-2 years of experience in a customer service-focused business environment
  • Proven ability to act professionally in responding to customers and problem-solving
  • Experience taking payments in cash or using a debit/credit machine
  • Proficient computer skills, including spreadsheets and ticketing database
  • High attention to detail, accuracy, and organizational skills
  • Proven communication skills
  • Ability to work as part of a team and independently as needed

Availability:

  • Full-time (32+ hours/week)
  • Weekday shifts
  • Rotating Saturday shifts (in season)
  • All Roughrider home games
  • Roughrider special events

Benefits:

We foster a culture that values respect, teamwork, hustle, hard work, and fun. We are advocates for equity and inclusion and want our workforce to reflect the diversity that makes our province strong. We acknowledge the time and effort required to apply and thank all applicants for their interest.

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