Quality Service Analyst

4 weeks ago

Victoria, British Columbia, Canada Community Living BC Full time
About the Role

We are seeking a highly skilled Quality Service Analyst to join our team at Community Living BC. As a key member of our organization, you will play a vital role in representing CLBC as the primary point of contact for service providers.

Key Responsibilities
  • Develop and negotiate service contracts and agreements, ensuring accurate costing and quantities.
  • Consult with Facilitators to discuss support requests, service availability, and resource suitability.
  • Conduct on-site monitoring reviews and investigate competency and service issues.
  • Collaborate with the Facilitator to assist individuals and their families experiencing a crisis.
  • Recruit and develop new service relationships, ensuring seamless service collaboration.
  • Liaise with key staff regarding funding limitations and participate in local budget management.
  • Review financial reports to ensure delivery of services for approved funding supports.
Requirements
  • Possession of a Bachelor's degree in Business, Social Work, or a related discipline.
  • Experience working in the social services sector, particularly in resource development or contract management.
  • Equivalent combination of relevant education and experience may be considered.
What We Offer

As a Quality Service Analyst at CLBC, you will enjoy a hybrid work arrangement, combining on-site office work with flexibility to work from home within BC after a 6-month probationary period.

Additional benefits include a competitive salary, opportunities for growth and development, and a dynamic work environment.

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