Quality Service Analyst

2 weeks ago

Victoria, British Columbia, Canada Community Living BC Full time

Job Summary

We are seeking a highly skilled Quality Service Analyst to join our team at Community Living BC. As a Quality Service Analyst, you will be responsible for representing CLBC as the primary point of contact for service providers.

Key Responsibilities

  • Develop and negotiate service contracts or agreements, ensuring accurate costing details and quantities.
  • Advise on contract requirements for corrective action in contracted service delivery.
  • Consult with Facilitators on support requests, service availability, and resource suitability.
  • Conduct on-site monitoring reviews and investigate competency and service issues.
  • Collaborate with Facilitators to assist individuals and their families experiencing a crisis.
  • Recruit and develop new service relationships, ensuring seamless service collaboration.
  • Liaise with key staff on current funding limitations or delays, participating in local budget management.
  • Review financial reports to ensure delivery of services for approved funding supports.

Requirements

  • Possession of a Bachelor's degree in Business, Social Work, or a related discipline.
  • Experience working in the social services sector, particularly in resource development or contract management.
  • An equivalent combination of relevant education/experience may be considered.

Additional Information

This is a hybrid work opportunity, combining on-site office work with flexibility to work from home within BC after passing a 6-month probationary period.

Community Living BC is an equal opportunities employer and encourages applications from all equity-seeking groups.

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