ISL 21R Systems Analyst

1 month ago

Victoria, British Columbia, Canada BC Public Service Full time
Job Title: ISL 21R Systems Analyst

The BC Public Service is seeking a highly skilled Systems Analyst to join the Service BC team. As a key member of the Service Desk, you will provide end-to-end technology support for GDX and GCPE, resolving Tier 1, 2, and 3 issues and providing senior technical guidance to ministry IT staff, users, customers, and vendors.

Key Responsibilities:
  • Assess customer requirements and develop and implement technical and business solutions
  • Provide customer support services in an information technology environment and help end-users understand computer hardware and software
  • Experience using a broad number of application development tools
Requirements:
  • Diploma, certification, or equivalent in the computer science field or equivalent combination of education and experience
  • Minimum two years' experience in assessing customer requirements, developing and implementing technical and business solutions
  • Minimum two years' experience providing customer support services in an information technology environment and helping end-users to use and understand computer hardware and software
Preferred Qualifications:
  • Experience with JIRA/Confluence
  • Experience supporting Web Analytics - including use of Snowplow, Looker
  • Experience with scripting (PowerShell, Bash, and/or SQL)
  • Experience managing/supporting SharePoint 2016
About the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. We are an award-winning employer and offer employees competitive benefits, amazing learning opportunities, and a chance to engage in rewarding work with exciting career development opportunities.

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