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Lead Guest Experience Manager

2 months ago

Ottawa, Ontario, Canada Lululemon Full time
About the Role

Lululemon is seeking a highly skilled and experienced Lead Guest Experience Manager to join our team. As a key member of our store leadership team, you will be responsible for creating a positive and inclusive environment for our guests and team members.

Key Responsibilities
  • Guest Experience: Lead an exceptional guest experience on the floor by assessing the level of guest connection and technical product education, and supporting team members to address gaps through feedback and coaching.
  • Leadership and People Management: Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
  • Operations and Product: Partner with other managers to review business data and metrics to inform planning processes, and maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandising changes are accomplished.
Requirements
  • 1 year people management experience
  • 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
What We Offer
  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series