Business Development Operations Coordinator

3 days ago

Toronto, Ontario, Canada Desjardins Full time
Job Summary

We are seeking a highly skilled Business Development Operations Coordinator to join our team at Desjardins. As a key member of our operations support team, you will play a critical role in coordinating business development support operations, ensuring seamless day-to-day activities, and delivering high-quality service to our members and clients.

Key Responsibilities
  • Operational Planning and Coordination

Develop and implement operational plans to support business development activities, ensuring alignment with organizational goals and objectives.

Team Support and Guidance

Provide guidance and support to sector employees, focusing on procedures, tools, and operations authorization to ensure efficient performance of duties.

Activity Monitoring and Improvement

Regularly monitor activities and pending operations to ensure deadlines are met, identify areas for improvement, and implement changes to enhance productivity and service quality.

Human Resources and Performance Management

Participate in HR activities, including performance evaluations, promotions, employee selection, disciplinary measures, training, and vacation time management.

Business Development and Sales Support

Help optimize operations and increase sales by identifying needs, providing training, coaching sales staff, and conducting follow-ups as needed.

Complaint Resolution and Reporting

Help resolve complaints or dissatisfaction reported to you, ensuring timely and effective resolution.

Reporting and Analysis

Produce and analyze reports on sector operations, including key borrowers, irregular loans, and performance measures.

Project Participation and Development

Participate in various projects related to your sector, focusing on developing and standardizing work tools, practices, and procedures to increase efficiency.

Compliance and Security

Ensure compliance with all applicable deadlines and standards for quality in all tasks, respecting policies, practices, and standards for conducting transactions and operations securely.

Requirements
  • Education

College diploma in a related field.

Experience

A minimum of two years of relevant experience.

Language Skills

Strong communication skills in both French and English, both oral and written.

Technical Skills

Ability to compile financial statements, knowledge of loan and guarantee contracts, and familiarity with compliance requirements for regulations on the distribution of financial products and services.

Business Acumen

Knowledge of financing and credit management practices related to businesses, understanding of the philosophy and inner workings of a financial services cooperative, and knowledge of policies, legislation, standards, and ethics governing the operation of the caisse and its business centres.

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