Housekeeping Director

3 weeks ago


Calgary, Alberta, Canada Accor Hotels Full time

Job Title: Housekeeping Director

Job Summary:

We are seeking a seasoned and dynamic Housekeeping Director to lead and manage the housekeeping department for our luxury hotel properties. The ideal candidate will have a proven track record of excellence in housekeeping management, exceptional leadership skills, and the ability to ensure the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

  1. Leadership and Management:
  • Oversee all housekeeping operations, including room cleaning, public area maintenance, laundry services, and staff management.
  • Lead, mentor, and develop a diverse housekeeping team, ensuring high morale, motivation, and performance.
  • Develop and implement housekeeping policies, procedures, and standards to ensure exceptional service and guest satisfaction.
  • Collaborate with other departments to ensure smooth operations and address any housekeeping-related issues.
Operational Excellence:
  • Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with hotel standards.
  • Monitor and manage housekeeping budgets, including labor, supplies, and equipment.
  • Implement cost-control measures without compromising quality and service standards.
Guest Satisfaction:
  • Address and resolve guest complaints and feedback related to housekeeping services promptly and effectively.
  • Collaborate with the front office and other departments to anticipate and fulfill guest needs and preferences.
Training and Development:
  • Develop and conduct training programs for housekeeping staff to ensure consistent service standards and professional development.
  • Implement performance appraisal and feedback mechanisms to encourage staff growth and improvement.
  • Stay updated with industry trends and best practices, incorporating them into training and operational procedures.
Health and Safety:
  • Ensure compliance with health, safety, and hygiene standards across all housekeeping operations.
  • Implement and monitor sustainability practices within the housekeeping department.
  • Conduct regular safety audits and training sessions to maintain a safe working environment for staff and guests.
Inventory and Supplies Management:
  • Manage inventory levels of housekeeping supplies and equipment, ensuring timely procurement and cost efficiency.
  • Establish relationships with suppliers and negotiate contracts to secure the best quality products and services.

Qualifications:

  • Bachelor's degree in Hospitality Management or a related field (preferred).
  • Minimum of 10 years of housekeeping experience in a luxury hotel environment, with at least 5 years in a senior management role.
  • Proven ability to manage a large team and multiple properties.
  • Proficiency in housekeeping management software.
  • Fluency in English; knowledge of additional languages is a plus.

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