Strategic Operations Leader

2 days ago


Calgary, Alberta, Canada Marriott Full time
Take Your Leadership to New Heights with Marriott

As a Director of Operations at Marriott, you will be responsible for leading our hotel's daily operations towards success. Your leadership will shape the future of our hotel and the experiences of our guests.

About the Role:
- Lead the charge: Direct our Rooms Division and Food & Beverage teams to ensure we're always at the top of our game.
- Guest experience guru: Transform feedback into action to ensure every guest leaves with a smile and a desire to return.
- Financial focus: Collaborate with our finance team and other leaders to create and implement annual budgets that drive profitability.
- Culture creator: Foster a vibrant workplace culture where your team feels empowered, engaged, and ready to deliver stellar service.

Responsibilities:
- Set the strategic direction for hotel operations while keeping a keen eye on our brand standards.
- Guide, mentor, and motivate operational leaders to meet and exceed targets.
- Analyze guest feedback and proactively tackle any service challenges.
- Develop and implement systems that streamline processes and enhance guest satisfaction.

Requirements:
- Experience in and understanding of F&B systems, service, and cost control.
- Extensive knowledge of PMS (preferably Opera) and front office procedures.
- Extensive knowledge of housekeeping operations.
- Sound understanding of financial concepts and budgeting.
- Demonstrated ability to implement plans and achieve results.
- Exceptional communication skills.
- Strong detail orientation.
- Excellent problem-solving skills.
- Strong relationship building skills.

Join Our Team:
Marriott is an equal opportunity employer.

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