Director of Hospitality and Support Services Lead

3 weeks ago

Calgary, Alberta, Canada Compass Canada Full time
Job Summary

The Director of Hospitality and Support Services is responsible for overseeing all aspects of the operation, including staffing, client relations, customer service, resident satisfaction, budgeting, financial management, and the implementation and ongoing success of resident dining, retail, and marketing programs, as well as catering services.

This role requires a strong leader who can manage multiple client relations, ensure resident and customer satisfaction, and maintain compliance with strict quality assurance, health, safety, and environmental programs.

Key Responsibilities
  • Lead the opening of Food and Support Services in a new and dynamic Seniors Living Facility, including a state-of-the-art kitchen, resident dining rooms, a full-service high-end restaurant, and lounge.
  • Manage multiple client relations and ensure resident and customer satisfaction.
  • Ensure compliance with strict quality assurance, health, safety, and environmental programs.
  • Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery.
  • Hire, orientate, supervise, and delegate tasks and evaluate the performance of the food service, maintenance, and housekeeping staff.
  • Maintain appropriate budgetary and cost controls and provide operational reports to the Regional Director of Operations/District Manager as required.
  • Implement and control a Food Safety Plan that incorporates all Quality Assurance measures, including HACCP, WHMIS, and WSIB/WCB regulations.
  • Maintain inventory control and complete all financial reporting according to the Compass Group fiscal schedule.
Requirements
  • Post-secondary education with at least 7 years of progressive foodservice management experience in a licensed full-service environment.
  • Experience overseeing multi-sites, housekeeping, and maintenance services is a definite asset.
  • Demonstrated excellence in leading a first-class customer-centric hospitality environment.
  • Great knowledge of local provincial food premises regulations and applicable health and safety legislation.
  • Strong leadership skills and proven ability to supervise and secure the co-operation and engagement of the managed employees.
  • Experience in large quantity food preparation, financial planning, and food purchasing.
  • Demonstrated creative flair for menu planning, preparation, and presentation.
  • Excellent verbal and written communication and interpersonal skills.
  • Proficiency with MS Word, Excel, and Outlook.
  • Able to work and communicate effectively with the residents and guests.
  • Effective team player who works collaboratively with others.
  • Canadian Society of Nutrition Management membership is an asset.
  • Advanced Food Safety Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire).

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability, or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.

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