Canada-Based Bilingual Operations Specialist for Regulatory Services

6 days ago


Montreal, Quebec, Canada Royal Bank of Canada Full time
Regulatory Services Operations Specialist Job Overview

Are you a skilled bilingual professional with expertise in regulatory services and operations? Do you have experience working with clients to resolve complex issues and provide consultative advice?

We are seeking an experienced Bilingual Operations Specialist to join our team at the Royal Bank of Canada. This is a full-time, salaried position based in Montreal, Canada.

Key Responsibilities
  • Provide extensive telephone support to clients on complex, highly regulated products and processes
  • Demonstrate a long-term perspective in addressing client concerns, taking ownership and accountability for crucial conversations and issue resolution
  • Foster a client-centric approach, focusing on attaining established benchmarks for client activities, transactions, and processes
  • Utilize deep knowledge of RBC products, processes, and systems to process complex client transactions and investigations
  • Take full accountability for quality and accuracy of day-to-day job responsibilities, tasks, and activities
Required Skills and Qualifications
  • Bilingualism (English and French) is required for this role, as you will serve clients and work with partners across Canada
  • Must be flexible to work within business hours of 8am to 8pm EST, Monday to Friday
  • 3+ years' experience in a call center environment
  • Excellent organizational and communication skills
  • Keen attention to detail and strong analytical skills
Estimated Salary: $60,000 - $80,000 per year

At the Royal Bank of Canada, we value diversity, equity, and inclusion in the workplace. We strive to create an accessible and inclusive environment for all employees, clients, and communities we serve.



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