Technical Support Specialist
3 weeks ago
Job Summary
We are seeking a Technical Support Specialist to join our team at North Nation Tech Solutions Inc. The ideal candidate will have a strong background in education and relevant experience in IT support. The Technical Support Specialist will be responsible for reporting on the performance of computer systems and networks, responding to users experiencing difficulties, and providing advice and training to users in response to identified difficulties.
Key Responsibilities
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer equipment
- Provide advice and training to users in response to identified difficulties
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Requirements
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 to less than 7 months
- Work Language: English
- Hours: 32 to 40 hours per week
Work Environment
This is a permanent position with North Nation Tech Solutions Inc. The work environment is a dynamic and fast-paced IT environment. The ideal candidate will have excellent communication and problem-solving skills and be able to work effectively in a team environment.
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