Hotel Receptionist
2 weeks ago
Job Description:
Hotel Front Desk Clerk
At Nimpo Lake Resort, we are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team. The successful candidate will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.
- Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges, and receive payments
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures
- Clerical duties (faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Support for Diverse Groups:
Support for Persons with Disabilities:
- Mentorship, coaching, and networking opportunities
- Awareness training for employees
Support for Newcomers and Refugees:
- Mentorship programs and pairings with experienced employees
- Diversity and cross-cultural trainings
Support for Youth:
- On-the-job training tailored to youth
- Mentorship, coaching, and networking opportunities
- Awareness training for employees
Support for Indigenous People:
- Mentorship, coaching, and networking opportunities
- Relationships with indigenous communities and organizations
- Cultural competency training and awareness training
Work Details:
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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