Hotel Receptionist

2 weeks ago


Nimpo Lake, Canada Nimpo Lake Resort Full time

Job Description:

Hotel Front Desk Clerk

At Nimpo Lake Resort, we are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team. The successful candidate will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

  • Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer service

Support for Diverse Groups:

  • Support for Persons with Disabilities:

    • Mentorship, coaching, and networking opportunities
    • Awareness training for employees
  • Support for Newcomers and Refugees:

    • Mentorship programs and pairings with experienced employees
    • Diversity and cross-cultural trainings
  • Support for Youth:

    • On-the-job training tailored to youth
    • Mentorship, coaching, and networking opportunities
    • Awareness training for employees
  • Support for Indigenous People:

    • Mentorship, coaching, and networking opportunities
    • Relationships with indigenous communities and organizations
    • Cultural competency training and awareness training

Work Details:

  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week

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