Hotel Receptionist

3 weeks ago

Slave Lake, Canada Slave Lake Accommodations LTD Full time

Job Summary: We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at Slave Lake Accommodations LTD. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Offer general information about points of interest in the area, helping guests make the most of their stay.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills.
  • Contact customers to deliver requested wake-up calls, ensuring timely and efficient service.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.

    Requirements:

    • Secondary (high) school graduation certificate.
    • 7 months to less than 1 year of experience in a related field.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
    • Attention to detail and ability to maintain accurate records.
    • Client focus and team player attitude.
    • Work Term: Permanent.
    • Work Language: English.
    • Hours: 30 hours per week.

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