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Front Desk Hotel Representative

2 months ago

Whitehorse, Yukon, Canada Skky Hotel Inc. Full time
Job Title: Front Desk Hotel Clerk

We are seeking a skilled and detail-oriented Front Desk Hotel Clerk to join our team at Skky Hotel Inc.

Job Summary:

The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and provide customer service.
  • Technology: Utilize multi-line switchboard, word processing software, and central reservation system (CRS).
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Skills: Attention to detail, fast-paced environment, standing for extended periods, work under pressure, client focus, dependability, efficient interpersonal skills, excellent oral and written communication, flexibility, organized, reliability, and team player.
Work Environment:

The Front Desk Hotel Clerk will work in a fast-paced hotel environment, interacting with guests, colleagues, and management.

What We Offer:

Skky Hotel Inc. offers a competitive salary, benefits package, and opportunities for professional growth and development.