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Administrative Assistant

1 week ago

Saanich, Canada City of Kelowna Full time
Job Overview

This role provides essential administrative support to the Bylaw Services unit, ensuring efficient communication with the public and other stakeholders. The successful candidate will be responsible for providing reception services, receiving and processing complaints and inquiries, and maintaining accurate records.


Main Responsibilities
  • Provide excellent customer service to the public, responding to inquiries and resolving issues in a professional manner.
  • Process and maintain various records, including service requests, to support Bylaw Services operations.
  • Prepare correspondence, invoices, and reports as required, ensuring accuracy and attention to detail.
  • Liaise with License and Bylaw Enforcement Officers to share case information and provide support.

Requirements
  • Demonstrated ability to work effectively in a fast-paced environment, managing multiple priorities and tasks.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and external stakeholders.
  • Strong organizational and time management skills, with a focus on accuracy and attention to detail.
  • Working knowledge of bylaws, procedures, and policies, with the ability to research and apply this knowledge as needed.